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9.7Rating
ExceptionalRated by Guests
569Reviews
What to expect
Pros
- 👨👩👧👦Ideal for families with young children
- 🏊Great variety of pools and water park
- 🌭Excellent food options
- 🎉Amazing entertainment and recreation activities
- 👍Friendly and attentive staff
- 🍽️Great restaurant choices within the hotel
- 🌟Exceptional service and care
- 🏝️Beautiful and clean hotel facilities
- 🔝Diverse and luxurious amenities
- 🤝Helpful and dedicated after-sales team
Cons
- ❄️Lack of heated indoor swimming pool
- 🚫Issues with timeshare sales pressure tactics
- 🎮Limited options in the kids' room
- 🌧️Unpredictable weather affecting outdoor activities
- 🍹Inconsistent service at poolside bars and restaurants
- 💰Complicated cancellation process for timeshare agreements
- 🧹Inadequate cleaning in some areas
- 🏗️Ongoing renovations impacting guest experience
- 😴Limited options for solo travelers
- 🔔Need for more training for younger staff members
What this place has to offer
Things to do and ways to relaxBilliards, Fitness center, Foot bath, Game room, On-site entertainment, Spa, Spa/sauna, Table tennis, Tennis court, Water park, Water sports (non-motorized)
Services and conveniencesConcierge, Elevator
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, Portuguese
Where you'll be sleeping








48 m²
Apartment
1 king bed & 2 sofa beds





48 m²
Superior Apartment
1 king bed & 1 sofa bed

48 m²
Family Room

Deluxe

FAMILY QUINTUPLE ROOM APARTMENT

Single room - Executive

Deluxe Sofa Bed

Master Apartment

DOUBLE ROOM FAMILY SOFA BED DOUBLE BED SOFABED DOUBLE 2 DOUBLE BEDS

Quadruple Room Apartment
What other guests say about this hotel
Is this hotel improving or worsening?
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