Interior view
Exterior view
Interior view
View
Exterior view
Interior view
Exterior view
Lobby
Lobby
Lobby
Executive Suite 1 King Bed - View
Deluxe Room with Queen Bed - View
Bungkul Park - 940 m from property
Monkasel (Submarine Monument) - 1.5 km from property
Muhammad Cheng Hoo Mosque - 3.4 km from property
Sanggar Agung Temple - 3.68 km from property
Tugu Pahlawan - 4.05 km from property
Swimming pool [outdoor]
Executive Suite 1 King Bed - Room plan
Swimming pool
Ballroom
Restaurant
Facilities
Restaurant
Coffee shop
Restaurant
Fitness center
Banquet hall
Bathroom
Bar/lounge
Food and beverages
Facilities
Fitness center
Sports and activities
Fitness center
Spa
Fitness center
Food and beverages
Spa
Bathroom
Food and beverages
Spa
Superior Queen Room - Room plan
Food and beverages
Facilities
Fitness center
Cleanliness measures
Facilities
Poolside bar
Facilities
Cleanliness measures
Banquet hall
Facilities
null
Restaurant
null
null
null
null
Superior Queen Room - Bed
Bar
Restaurant
Banquet hall
Ballroom
Facilities
Ballroom
Meeting room / ballrooms
Premier Superior Twin - Bed
Restaurant
Meeting room / ballrooms
Superior Premier (Queen Bed) - Room plan
Meeting room / ballrooms
Restaurant
Deluxe Room with Queen Bed - Bed

Mercure Surabaya Hotel

Surabaya, Indonesia

Jl Raya Darmo 68 - 78, 60264

9.5Rating
ExceptionalRated by Guests
801Reviews

What to expect

Pros

  • 🌟Superb service from staff
  • 🏊Well-maintained swimming pool
  • 🍽️Varied and delicious breakfast options
  • 👨‍👩‍👧‍👦Family-friendly environment
  • 🌺Clean rooms and bathrooms
  • 👍Responsive staff to requests
  • 🛏️Comfortable beds in the rooms
  • 🍲Good food quality and variety
  • 🚗Convenient location for access
  • 🏢Well-equipped facilities such as gym and cafe

Cons

  • 🔊Noisy environment due to ongoing renovations
  • 💸Increasing prices over time
  • 🛠️Issues with room layout, feeling cramped
  • 🚽Lack of toiletries provided in the room
  • 🕰️Early closure of amenities like the pool
  • 🔧Maintenance delays and inconveniences
  • 🛏️Uncomfortable or hard beds
  • 🗣️Unpleasant interactions with some staff members
  • 🧹Issues with cleanliness and hygiene standards
  • 🛠️Inconsistent service quality, needing improvement

What this place has to offer

Things to do and ways to relaxBody scrub, Body wrap, Fitness center, Game room, Hot tub, Karaoke, Massage, On-site entertainment, Pool with view, Sauna, Spa, Spa/sauna, Table tennis, Tours, Water sports (non-motorized), Yoga room
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery, Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Indonesian

The 4-star Mercure Surabaya Hotel offers comfort and convenience whether you're on business or holiday in Surabaya. The hotel has everything you need for a comfortable stay. Facilities like 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, gift/souvenir shop are readily available for you to enjoy. Each guestroom is elegantly furnished and equipped with handy amenities. Take a break from a long day and make use of hot tub, fitness center, outdoor pool, indoor pool, spa. Discover all Surabaya has to offer by making Mercure Surabaya Hotel your base.

Where you'll be sleeping

Executive Suite 1 King Bed image 1
Executive Suite 1 King Bed image 2
Executive Suite 1 King Bed image 3
Executive Suite 1 King Bed image 4
54 m²

Executive Suite 1 King Bed

1 king bed

Premier Superior Twin image 1
Premier Superior Twin image 2
Premier Superior Twin image 3
Premier Superior Twin image 4
Premier Superior Twin image 5
24 m²

Premier Superior Twin

2 single beds

Deluxe Room with Queen Bed image 1
Deluxe Room with Queen Bed image 2
Deluxe Room with Queen Bed image 3
Deluxe Room with Queen Bed image 4
30 m²

Deluxe Room with Queen Bed

1 queen bed & 1 queen bed

Superior Queen Room image 1
Superior Queen Room image 2
Superior Queen Room image 3
Superior Queen Room image 4
28 m²

Superior Queen Room

1 queen bed & 1 queen bed

Superior Premier (Queen Bed) image 1
Superior Premier (Queen Bed) image 2
Superior Premier (Queen Bed) image 3
Superior Premier (Queen Bed) image 4
24 m²

Superior Premier (Queen Bed)

1 queen bed & 1 queen bed

Superior Twin Room image 1
Superior Twin Room image 2
Superior Twin Room image 3
Superior Twin Room image 4
28 m²

Superior Twin Room

2 single beds

Deluxe Room image 1
Deluxe Room image 2
Deluxe Room image 3
30 m²

Deluxe Room

Executive Suite image 1
47 m²

Executive Suite

1 queen bed

Executive Suite Non Smoking image 1
47 m²

Executive Suite Non Smoking

Superior Room image 1
28 m²

Superior Room

What other guests say about this hotel

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Where you'll be staying