Four Seasons Hotel Madrid
9.2Rating
ExceptionalRated by Guests
359Reviews
What to expect
Pros
- 🌟Exceptional customer service and attention to detail
- 🏊Luxurious spa area with gym and pool facilities
- 🛎️Helpful and friendly staff, especially at the concierge desk
- 🍽️Great food and beverage options at the resort
- 🌇Prime location in the heart of Madrid near key attractions
- 💫Beautifully renovated historic building with stylish rooms
- 🛏️Comfortable rooms with automated features and luxury amenities
- 🏞️Stunning views from the rooftop restaurant
- 🎉Warm and luxurious hospitality from the staff
- 🍹Amazing facilities and services for families and groups
Cons
- 🕰️Slow service and unwelcoming attitude towards non-guests
- 💰Expensive upsell tactics for late checkout and additional services
- 🍳Disappointing breakfast options for a 5-star hotel
- 🚫Limited and underwhelming spa facilities compared to expectations
- ❌Poor treatment towards visitors at the rooftop bar
- 🧹Mediocre room upgrades and cleanliness standards
- 📺Limited English TV channels and technical glitches
- 💵High prices for average services and amenities
- 🚗Navigation difficulties in the city center for guests with vehicles
- 🌧️Inconsistent experiences based on management changes and personal preferences
What this place has to offer
Things to do and ways to relaxFitness center, Golf course [on-site], Hammam, Hot tub, Massage, Sauna, Solarium, Spa, Spa/sauna, Steamroom, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingRoom service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, German, Spanish, Chinese [Mandarin], French, Portuguese, Italian, Arabic
Where you'll be sleeping
80 m²
Four Seasons Suite King
1 king bed
82 m²
Four Seasons Suite King with Terrace
1 king bed
45 m²
Accessible Superior Room King Bed
1 king bed
45 m²
Grand Premier Room King with Terrace
1 king bed
45 m²
Superior Courtyard Room King
1 king bed
45 m²
Superior Room Two Double Beds
2 double beds
90 m²
One Bedroom Suite with King Bed and Courtyard View
1 king bed
45 m²
Deluxe Room King
1 king bed
57 m²
Four Seasons Terrace Suite King
1 king bed
60 m²
Executive Suite King
1 king bed
What other guests say about this hotel
Is this hotel improving or worsening?
We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is improving 22.51% over the period.
Who should stay here
We've analyzed the reviews to find out what different types of travelers think about this hotel.
When to stay here
We've analyzed the reviews to find out what months are best to stay here.